Last Updated: 11 Aug 2023
At JPG Logistics, we are committed to providing exceptional service and ensuring customer satisfaction. Our return policy is designed to address various scenarios while maintaining clarity and fairness. Please review the following points to understand our return process:
1.1 : In the event that a shipment is rejected by our administrative team due to reasons such as inaccuracies in the order or other valid concerns, the payment made for the rejected shipment will be refunded to your JPG Wallet. The refund amount will reflect the original payment made for the shipment.
2.1 : In exceptional circumstances or unforeseen situations, where unique challenges arise, the decision-making authority rests with JPG Logistics. We hold the right to make universal decisions that ensure fairness and balance for all parties involved. These decisions will be based on a careful assessment of the situation and will be made with the best interest of our customers in mind.
3.1 : Refunds for rejected shipments or other eligible cases will be processed by adding the refund amount to your JPG Wallet. The JPG Wallet is a secure digital wallet that holds funds credited from refunds, returns, or any other applicable scenarios. You can utilize the funds available in your JPG Wallet for future shipments or transactions with JPG Logistics.
4.1 : In all cases, we are committed to maintaining transparent communication with our customers. If your shipment is rejected or if a universal decision is made due to exceptional circumstances, we will provide clear and concise explanations for the decision. Our customer support team is available to assist you and address any queries you may have regarding the return process or refund status.
Please note that this return policy is subject to change at the discretion of JPG Logistics. We recommend reviewing our return policy periodically for any updates.
JPG Logistics is dedicated to providing a seamless and reliable shipping experience. We appreciate your understanding and cooperation in adhering to this return policy. If you have any questions or require further assistance, please feel free to contact our customer support team.
JPG Logistics
Bhopal MP, India